With the goal of delivering the best possible service experience, vHost provides a Free Managed Service policy that offers customers reliable installation, optimization, and security solutions. Backed by vHost’s experienced technical team, we ensure fast processing, accurate implementation according to requirements, and dedicated support whenever needed.
| STANDARD | GOLD | PLATINUM | |
|---|---|---|---|
| OS Installation | |||
| Hardware Replacement | Within 24 hours | Within 24 hours | Within 24 hours |
| IP KVM Request | |||
| Server Reboot | |||
| Support via Ticket & Email | |||
| Support via Phone/LiveChat | |||
| Dedicated Technical Specialist | |||
| Dedicated Account Manager | |||
| Control Panel Installation | |||
| Backup Configuration | |||
| Server Monitoring | |||
| Status Page | Domain vHost | Domain riêng | |
| Server Resource Audit | |||
| Resources Monitoring & Dashboard | |||
| System Architecture Consulting | |||
| Response time | 8x5 | 8x5 | 16x5 |
| DNS Hosting | |||
| Firewall Consulting | |||
| Firewall Setup | |||
| Remote Control Support | |||
| Support Priority | In due turn | High | Top priority |
| Monthly Fee | Free | US$ 50/month | US$ 75/month |
| Server Monitoring |
|---|
| HTTP |
| TCP Port |
| SMTP |
| Ping |
| DNS |
| Docker Container |
| Microsoft SQL |
| MySQL / MariaDB |
| PostgreSQL |
| MongoDB |
| Radius |
| Redis |
| Kafka |
| RabbitMQ |
Policy for providing support and handling customer technical requests on the customer’s systems according to the support timeframes specified for each service package. Support requests must be submitted to vHost at least 24 hours in advance to allow proper personnel arrangement and scheduling.
| Plans | Support Hours |
|---|---|
| 8x5 | Mon-Fri: 08:00 - 17:00 |
| 16x5 | Mon-Fri: 07:00 - 23:00 |
| 24x7 | 24 x 7 x 365 |
