Managed Services

Managed Services

The average cost of personnel operating the IT system is increasing, especially in recent years. With an average salary of about 1200 USD – 2000 USD/month, you just have an IT staff who has some basic skills and he’s not ability to manage the whole system such as: knowledge of server hardware, knowledge of each type of operating system (OS), network configuration at the most optimal level, analyzing the database to find out bottlenecks, application analytics, understand the problems that businesses are facing to solve problems and optimize monthly operating costs for the company. Besides, if you would like to build a support 24/7/365 team to manage the system active 24/7/365 and when you have urgent case, they’ll support immediately, so you do not build base on a person, you need to have a team with many shift-work in the day. Understand the problems and operational costs of businesses, to support businesses vHost launches professional management services and support 24/7/365.

Monthly Pricing


We will reject VPS/server services that is handover for another person. Because this is related to responsibility in working, vHost will not solve problems of that VPS. Instead, vHost will work with this customer to solve.

1. Backup data 2. Reinstall VPS 3. Restore data

The cost for the above 3 jobs will be calculated according to the price list below. After your system has been cleaned and secured, you can use the monthly administration service as above.

US$75 /month
Basic
OS Support
Linux / Windows
Platform Support
VPS & Server
Reinstall OS
Yes
Network Configuration
Yes
Update version
Yes
Security configuration for VPS/Server
No
Software install
No
Moving data
No
Moving domain and DNS
No
Monitoring 24/7
Level Standard
Network Monitoring
Yes
Problem notifications
Email & SMS
Solving problems
Reactive
Backup configuration
No
Database restore
No
SSL Certificate Configuration
No
US$175 /month
Advanced
OS Support
Linux / Windows
Platform Support
VPS & Server
Reinstall OS
Yes
Network Configuration
Yes
Update version
Yes
Security configuration for VPS/Server
Yes
Software install
Yes
Moving data
Yes
Moving domain and DNS
Yes
Monitoring 24/7
Level Ultimate
Network Monitoring
Yes
Problem notifications
Email & SMS
Solving problems
Proactive
Backup configuration
Yes
Database restore
Yes
SSL Certificate Configuration
Yes

Description

vHost will send you the request sheet for install OS, Version, Partition disk….

Redirect and optimize the network from WAN to LAN and optimize line connection.

Configure and update antivirus for the server. Configure virus, trojan, and spam email protection on the server. Configure firewall rules for the server to accept only valid connections. Switch Remote Desktop/SSH access port from default port to another port. Turn off the root account direct access to the system. Optimize and tweak the operating system.

vHost will support you to restore all data or a part of data such as source code or database on the server to the time points that can be provided based on the existing backup.

Reactive: vHost only supports as soon as it receives a request from you through a ticket Proactive: vHost proactively detects problems, handles problems, and reports problems to customers immediately after processing with specific causes and remedies.

vHost only supports installing popular control panels such as: cPanel, DirectAdmin, CloudLinux, Plesk, LiteSpeed Web Server, and some caching software such as: LSCache, Redis, and Varnish. For other software, you need to submit a ticket for vHost to review and make a decision to support or not support.

vHost only supports data transfer for servers using one of the following control panels: Plesk, DirectAdmin, cPanel.

vHost will configure backup in case you use our independent backup service. We do not support configuring backup on the local VPS/Server itself.

Professional VPS/Server management service

The program applies only to customers using VPS/Server at vHost

Price list as required


VPSServer
Reinstall the operating systemFree for available templates. Custom ISO US$25.00/onceUS$25.00/once (free for the server is required within 24 hours of delivery)
Set up control panel (Customers are responsible for copyright costs)US$75.00/onceUS$75.00/once
Support checking resources of VPS/ServerFreeUS$25.00/once
Support for checking errors related to the system (not include source code)US$75.00/once and no more than 1 hour (From the second hour, it costs US$100.00/hour)US$75.00/once and no more than 1 hour (From the second hour, it costs $100.00/hour)
Backup databaseUS$50.00/onceUS$50.00/once
Backup source codeUS$50.00/onceUS$50.00/once
Restore source code or databaseUS$50.00/onceUS$50.00/once
Configure and customize parameters of webserver or PHP libraryUS$50.00/once
NoVNC / KVM ConsoleFree
Setup and configure firewall CSFUS$75.00/onceUS$75.00/once
Other softwarePlease submit a request and specify the job to get a quotePlease submit a request and specify the job to get a quote
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inline-cpanel
inline-cisco
inline-cloudlinux