TERMS OF SERVICE

OVERVIEW

Welcome to the website of Viet Solutions Service Trading Co., Ltd. (hereinafter referred to as "vHost"). Please read the following Terms of Service (hereinafter referred to as the "ToS") carefully before registering or using services at vHost to understand your legal rights and obligations.

By accessing the vHost.vn website and/or using vHost's services, Customers acknowledge that they have read, understood, agreed to and committed to complying with all provisions set forth in the contract and this ToS.

When the ToS is updated or amended, vHost will publicly post such changes on its website and simultaneously send notifications via email or support ticket to registered Customers at least 30 days before the effective date of such changes. A Customer's continued use of the Services after this date constitutes acceptance of and agreement to comply with the updated ToS.

A -- TERMS AND CONDITIONS

I. CUSTOMER RESPONSIBILITIES

1.1 Responsibility for Content and Data Stored on Servers

Individuals and organizations (Customers) wishing to use Web Hosting services; Domain Names (Vietnamese and International); Email Solutions; Cloud Computing; Virtual Private Servers (VPS); Bare Metal Servers; Security and Software Licensing may register for and use these services. Customers are solely responsible for the content and data stored on their servers. Services must only be used for lawful purposes and in compliance with applicable internet regulations, intellectual property laws.

1.2 Responsibility to Comply with Laws

Customers are responsible for complying with Vietnamese law, international law, and international conventions to which Vietnam is a party throughout the duration of Service use.

1.3 Responsibility to Provide Information

Customers shall provide complete and accurate information upon registering for Services at vHost and are legally responsible for the accuracy of such information:

• For organizations, agencies, and enterprises: full name of the organization/agency/enterprise; tax identification number; complete address of the head office; phone number; email address of each contact point (sales, technical, accounting, if applicable).
• For individual business households and individuals: full name; business household name, name of the business household owner or representative; date of birth; national ID number or passport number with place and date of issuance; business registration number; tax identification number; complete permanent address including house number; full temporary residential address; phone number; email address.

vHost will collect and store customers' personal data in accordance with its Personal Data Protection Policy published on vHost.vn.

During Service use and maintenance, Customers may request changes to the above information. In cases where the transacting party's information changes, the service user shall notify vHost in writing or via email within 3 (three) days from the date of change to ensure accuracy and completeness. vHost shall not be liable, jointly liable, or responsible for any consequences or damages arising from a Customer's failure to comply with this provision.

1.4 Responsibility to Complete Documentation

Within 7 (seven) days of successful service registration, Customers shall submit the following required documentation as requested by vHost:

• Individuals: 1 (one) copy or scanned copy of National ID Card or Passport;
• Organizations: 1 (one) copy or scanned copy of Business Registration Certificate or equivalent valid document.

If documentation is not submitted within this period, vHost reserves the right to temporarily suspend the Service without refund, except in cases of notification error by vHost. Services will only be restored once complete documentation has been provided and no changes to registered Service information have occurred.

vHost shall not be liable for any legal consequences, losses, or damages from a Customer's failure to fully and diligently comply with this provision.

1.5 Resource Protection

• Customers are responsible for proactively implementing measures to protect their websites and server resources from malicious attacks and unauthorized access.
• Customers are fully responsible for applying measures to prevent any damage or destruction to website content or server resources.

1.6 Information Security Responsibility

• Customers are responsible for securing their login credentials and email accounts. In the event of any unauthorized use of passwords or accounts, Customers shall immediately notify vHost and promptly change their passwords to protect their information. vHost is not responsible for any consequences arising from information leakage or disclosure that affects or causes loss to Customers.
• Customers are responsible for all activities conducted through their accounts, whether performed by the Customer or any third party. vHost shall not be responsible for any direct or indirect damages or incidents resulting from unauthorized access to or use of accounts.
• Customers are advised to back up and store their data on another system before submitting a technical support request to vHost. vHost shall not be liable for any data loss relating to the Customer's Services or accounts.
• During technical inspection and support processes, vHost may need Customers to provide relevant account information via email or support ticket. Customers are responsible for immediately changing their passwords once the support request has been fully resolved by vHost.

1.7 Authorized Use of vHost-Provided Accounts

Customers may not use vHost-provided accounts to gain unauthorized access to other accounts, or to engage in activities to launch attacks that damage, disrupt, or compromise servers.

1.8 Communication Methods

Customers agree that vHost may contact them directly through methods such as: electronic mail (email), SMS messages, automated voice calls, or pre-recorded calls for the purposes of notification, consultation, marketing, support, promotional offers, news sharing, and service usage documentation. Customers acknowledge and agree that such communication methods shall not be considered unsolicited communications or spam. Additionally, Customer calls may be recorded for monitoring purposes to enhance service quality, and Customers hereby consent to such recording.

Customers may opt out of receiving marketing, advertising, or promotional content by clicking "Unsubscribe" in received emails.

The following mandatory notifications cannot be unsubscribed from, including but not limited to:

• Service registration or renewal notifications;
• Policy notifications;
• Technical maintenance notifications;
• Service guides and support;
• Resource and security alerts;
• Urgent notifications.

1.9 Complaint Resolution

In cases where issues arise during Service use, Customers shall contact vHost for amicable resolution. vHost reserves the right to refuse support if it discovers that a Customer has posted any information, images, audio, or statements on public media channels, websites, social networks (Facebook, Instagram, TikTok, LinkedIn, YouTube, etc.), through flyers, banners, placards, or any other form that may harm, defame, or adversely affect vHost's reputation, goodwill, or brand image. vHost shall not be responsible for any damages arising during Service use that result from Customer actions.

II. PAYMENT, INVOICES, REFUNDS, AND FREE TRIALS

2.1 Payment

• When registering to use vHost's Services, Customers agree to comply with vHost's payment guidelines available at: vHost.vn/payment. vHost shall not be liable to compensate for any losses arising from a Customer's failure to fully comply with these payment regulations.
• All Services are only activated after full payment has been received. Prior to the service expiration date, vHost is responsible for sending payment reminders to Customers (see Section III of this ToS). Failure to pay on time may result in Service interruption or data loss; vHost shall not be liable in such cases.
• Payment is only confirmed upon vHost's receipt of verification from the bank or payment gateway (excluding weekends and public holidays as regulated by law).
• Customers are responsible for the legality of payments made to vHost. If fraud is suspected or indicated, or if requested by competent authorities, vHost reserves the right to suspend the Customer's account and related Services.

2.2 VAT Invoices

• Customers requiring VAT invoices shall provide complete information to the Finance & Accounting department via email at billing@vHost.vn after completing payment.
• Within 12 (twelve) hours of successful order payment, if vHost has not received an invoice request and information from the Customer, vHost will proceed to issue the invoice in accordance with applicable regulations.
• Electronic invoices are issued by vHost to the registered Service owner's entity.
• vHost will issue a valid electronic invoice to Customers within 1 (one) business day from the date of receiving service fees.

2.3 Refund Policy

vHost no longer applies a refund policy as of December 15, 2014. In its place, vHost applies a "Free Trial Policy". After the trial period, Customers may decide whether to proceed with payment for Service registration.

2.4 Free Trial Policy

vHost offers Customers a free trial period of 2 (two) to 7 (seven) days depending on the Service type, before deciding whether to purchase the Service. Services available for free trial include:

• Hosting / Email / Budget VPS / Cloud Server;
• CDN / Backup / Monitoring / VOIP (Virtual PBX) services;
• Trial SSL certificates.

How to Register for a Free Trial:

• Step 1: Register for the service package you wish to trial;
• Step 2: Complete all required information and finalize the order;
• Step 3: Send a free trial request to sales@vHost.vn for assistance.

Note: vHost reserves the right to refuse if fraud, suspected abuse of the free trial policy, or inaccurate information is detected.

III. SERVICE RENEWAL AND HANDLING OF OVERDUE PAYMENTS

3.1 Service Renewal

General Policy for Domain Names:
The vHost system will automatically generate invoices 30 (thirty) days prior to expiration for domain names approaching expiration. Simultaneously, the system will send renewal notification emails to Customers 5 (five) times at the following specific milestones:

• 1st renewal notice: 60 days before domain expiration;
• 2nd renewal notice: 30 days before domain expiration;
• 3rd renewal notice: 15 days before domain expiration;
• 4th renewal notice: 7 days before domain expiration;
• 5th renewal notice: 1 day before domain expiration.

Vietnamese Domain Names:
Within 30 (thirty) days after the domain expiration date, Customers may still pay the renewal fee to maintain their Vietnamese domain name. From the 31st day after expiration, the domain will enter the "Pending Delete" status at random within the following 15 days. vHost shall not be liable if Customers lose their domain name due to failure to pay maintenance fees during this period.

International Domain Names:

• Within 30–45 (thirty to forty-five) days after the domain expiration date, Customers may still pay the renewal fee to maintain the domain. This period may be shorter depending on the type of domain registered.
• After the renewal period ends, if the Customer fails to pay the renewal fee, the domain will enter Redemption status. The domain will incur an additional Domain Redemption Fee as stipulated by ICANN (the Internet Corporation for Assigned Names and Numbers). vHost will notify Customers of the specific fees if applicable.

Other Services:
The vHost service management system will automatically generate renewal invoices for Services approaching expiration and send email notifications to Customers as follows:

• 1st notice: The vHost system automatically generates a service renewal invoice 15 (fifteen) days before expiration and sends an email or support ticket to the Customer.
• 2nd notice: The vHost system sends an email or support ticket to the Customer 5 (five) days before Service expiration.

3.2 Handling Overdue Payments

Overdue Payment Reminders:
When a Service has expired but vHost has not yet received the renewal payment, or has not received a "service cancellation" confirmation on the customer portal, the vHost service management system will send overdue payment reminders via email or support ticket to Customers 3 (three) additional times after the Service expiration date, at the following milestones:

• 1st overdue reminder: 1 day after Service expiration;
• 2nd overdue reminder: 3 days after Service expiration;
• 3rd overdue reminder: 5 days after Service expiration.

Temporary Suspension of Service:
If vHost has not received renewal payment within 5 (five) days after the Service expiration date, vHost's system will automatically suspend the Service temporarily without prior notice to the Customer.

Service Restoration:
Services will be restored immediately upon the Customer's successful renewal payment through the following methods:

• Online payment (Credit Card / PayPal): The Service is automatically restored immediately after the system processes the payment. Details available at: vHost.vn/payment.
• Bank transfer / other payment methods: Customers shall send the payment confirmation to the Finance & Accounting Department at billing@vHost.vn for vHost to verify and update the invoice status. If payment is made outside business hours, the Finance & Accounting Department will verify and update the invoice status on the next business day, and the Service will be unsuspended after vHost confirms receipt of payment.

Service Termination for Overdue Payment:

For Dedicated Server services:

• Within 15 (fifteen) days after the Service expiration date, if vHost has not received renewal payment, the Service will be automatically terminated by vHost's management system. vHost shall not be liable for any Customer data loss resulting from overdue payment.
• If the Customer does not wish to continue using the Service at vHost, to ensure data security, the storage drive containing Customer data will be completely and automatically erased and cannot be recovered. Customers are advised to carefully consider before terminating their Service.

For all other Services:

• Within 30 (thirty) days after the Service expiration date, if vHost has not received renewal payment, the Service will be automatically terminated by vHost's management system, including any complimentary backup services. vHost shall not be liable for any Customer data loss resulting from overdue payment.

IV. CUSTOMER SUPPORT

Live Chat and Social Media channels: business inquiries are supported during business hours only; technical issues are not supported through these channels.

• Customer Support System (email or support ticket): handles requests related to sales, technical support, accounting, and affiliate marketing.
• Support tickets will automatically close after 72 hours if no further response is received from the Customer. The system will also send a customer satisfaction survey to collect Customer feedback on vHost's support quality.
• TeamViewer Support System: technical support requests requiring TeamViewer (or similar software) are charged at 1,500,000 VND per session (excluding VAT), with a maximum of 1 (one) hour per session. vHost will assign experienced technical staff to provide 1:1 direct support via TeamViewer on the Customer's computer. Each subsequent hour is charged at 2,500,000 VND per hour (excluding VAT).
• Free User Documentation: Customers who prefer not to incur costs may follow user guides provided in Vietnamese (where possible) or in English. If an error occurs while following the documentation, Customers are advised to capture a screenshot of the error message and submit it to vHost's technical support team for prompt assistance.

V. FORCE MAJEURE

Both parties agree that a "Force Majeure Event" refers to events that occur objectively and cannot reasonably be remedied despite the application of all necessary and possible measures, preventing either party from fulfilling its contractual obligations, including but not limited to:

• Natural disasters: storms, floods, earthquakes, tsunamis;
• War, embargo, riots, strikes, uprisings, fires, pandemics.

In the event of force majeure, both parties are obligated to assist each other in resolving any arising difficulties. In such cases, both parties may negotiate and extend the Service term.

If a force majeure event persists for more than 30 (thirty) days, the performance of the Contract may be reviewed, discussed, and mutually agreed upon by both parties.

VI. DISPUTES

• In the event of a payment dispute, Customers agree to first contact a vHost representative before filing a complaint with their bank, credit card provider, or any payment gateways used by vHost (e.g., PayPal, Credit Card, etc.).
• In the event of a dispute, a valid dispute claim must include: the service agreement, invoice, transaction code, and related payment receipt from vHost within 1 (one) month from the payment date.
• During dispute and complaint processing, vHost reserves the right to retain the amount corresponding to the Services rendered at its prevailing commercial rates, or to transfer the Customer's outstanding balance to a third-party debt collection agency for resolution. Additionally, vHost reserves the right to pursue civil or criminal proceedings as necessary.

VII. FINAL PROVISIONS

vHost ensures that the regulations and policies set forth in these terms are established with the legitimate purpose of protecting Customer interests, while maintaining service quality and long-term operational stability.

B -- POLICIES AND REGULATIONS FOR SPECIFIC SERVICES

I. PROHIBITED USES

1. Shared Hosting

• All Shared Hosting services are permitted a maximum of 600,000 inodes per account and shall not exceed the maximum concurrent connection limit to the webserver defined for each individual package.
• Each Reseller Hosting package is permitted a maximum of 600,000 inodes per account and no more than 35 (thirty-five) concurrent connections to the Webserver.
• Customers are required to download and delete backup files after manually creating them via the hosting control panel. Backups may not be retained for more than 7 days from the date of creation.
• Customers agree not to use standalone chat scripts on their shared hosting system. These scripts typically cause server overload and affect other accounts. vHost will provide chat scripts that meet Customer needs without negatively impacting the server.

2. VPS / Server

• VPS/Servers may not be used to run SSH scanning tools or brute-force software, or to attack third-party systems.
• vHost strictly prohibits the use of servers (SSD VPS / Cloud VPS) for cryptocurrency mining activities. Any violation will result in the immediate temporary suspension of the Service, with Services restored after 24 hours to allow the Customer to resolve the issue within the notified timeframe.
• vHost strictly prohibits the use of servers (VPS / Cloud VPS) for sending spam emails. As such, ports 25, 465, and 587 are blocked by default upon activation. Receiving emails will continue to function normally.

3. Email

• Customers may not use vHost's email services for the purpose of distributing unauthorized mass advertising emails or spam in bulk.
• Customers may not send external emails containing phishing content, or emails containing viruses or malicious code that harm users and systems.
• Effective March 4, 2023, vHost's email services will retain inbound/outbound email log records for the most recent 3 (three) months. Customers requiring email log review are advised to submit a request to the customer portal for timely assistance.

4. Virtual PBX (VoIP)

• Customers may not use the VoIP PBX Service to facilitate fraudulent international calls.
• The PBX system only supports internal calls between extensions within Vietnam; it does not apply outside the country.

II. SERVICE RESOURCE POLICIES

1. Shared Hosting

The "unlimited" usage policy is defined based on actual management experience across all of vHost's Customers. The "unlimited" usage policy does not apply in the following cases:

• Storage of streaming content, including media and video files;
• Storage of large image libraries. The total number of stored images shall not exceed 600,000 inodes per account;
• Storage of large quantities of uncompressed files/folders or high-definition (HD) digital image/video files;
• Use of Hosting for file sharing via the FTP protocol;
• Use of Hosting as backup storage for other systems (e.g., backups of desktops, laptops, computers, servers, files, or any other components unrelated to websites).

Customers agree to vHost's ToS, and vHost reserves the right to remove the above files without prior notice. Additionally, vHost may remove the following related files if they are found to be using more than 1GB:

• cPanel backups or other system backups stored on the same server;
• Softaculous backups;
• Softaculous backup temporary files;
• CMS backups (WordPress, Joomla, Drupal, Magento, etc.);
• CMS backup temporary files;
• CMS backup logs;
• Large error log files;
• All other files not directly required for the website whose deletion would not affect normal website operation.

2. VPS / Server

CPU, RAM, and Disk Resources:

• vHost does not limit CPU resources on individual VPS instances; however, vHost closely monitors usage to ensure fairness among all Customers on the same server, as VPS instances are virtualized systems running on the same physical server and sharing resources. If vHost's system detects that a Customer's VPS is consistently consuming 100% CPU, vHost will limit the Customer's CPU usage to 25% of each physical core to prevent impact on other VPS instances on the same server.
• Example: If a Customer's VPS is registered with 4 CPU cores, 25% of each physical core is equivalent to 100% usage of 1 core. If the Customer requires 100% utilization of all 4 CPU cores, they shall upgrade to a minimum of 16 physical CPU cores.

Note: This policy does not apply to Customers using Private Cloud/Server systems. With a Private Cloud/Server, Customers have full and exclusive access to all resources within their Service.

• Customers may upgrade their VPS's CPU and RAM resources based on their usage needs, subject to the available capacity of the server. However, regarding SSD/HDD storage, Customers may only upgrade (add) disk capacity; downgrading disk capacity for VPS services is not supported.
• For dedicated Server services, both upgrades and downgrades are supported based on Customer needs and server compatibility.

Bandwidth:

• VPS/Servers at Vietnamese datacenters are limited to 200Mbps – 1Gbps for domestic network bandwidth, 1Mbps – 4Mbps for international bandwidth, with unlimited data transfer (traffic in/out).
• VPS/Servers at Singapore datacenters:
  • For services with limited data transfer in/out: Single Upstream bandwidth is 200Mbps burstable to 1Gbps.
  • For services with unlimited data transfer in/out: Bandwidth is 10Mbps burstable to 100Mbps. Calculated using the 95th percentile method: for every 1Mbps consistently exceeding 10Mbps based on 95% of usage time, Customers will be charged an additional fee of 540,000 VND/month (excluding VAT).
• Note: Bandwidth for services at Singapore is considered international bandwidth.

3. Email

For Email Hosting services, the sending limit is: 500 emails per hour.

4. Virtual PBX (VoIP)

• Storage capacity is limited to 20GB per VoIP service package, including the OS. This storage is used to store recordings, IVR audio, and configuration files for the Customer's PBX system.
• When the 20GB capacity is full, the PBX service may become unavailable (calls cannot be made or received) until the Customer performs a data cleanup to free up resources.
• Customers may purchase additional storage at the price of: 100,000 VND per 10GB per month (excluding VAT).

III. DATA BACKUP AND RESTORATION POLICY

1. General Provisions

Data Backup:

• vHost is not responsible for incidents causing data loss due to unexpected system failures.
• To minimize potential risks, Customers are responsible for regularly backing up their data to personal computers or other backup systems.
• Customers may use vHost's independent backup service, which offers specific and clearly defined data commitments for each individual service package.

Data Restoration:

vHost will restore Customer data upon request. vHost shall not be responsible for any data loss occurring during the restoration process. Content before and after restoration may differ. Therefore, Customers are required to save their existing content before vHost proceeds with the restoration.

2. Detailed Regulations by Service

Shared Hosting:
For Hosting services such as Linux Hosting / Windows Hosting / Low-cost Hosting / Reseller Hosting, backups are performed on a daily basis and the most recent 7 (seven) days of backups are retained.

If the Customer's account exceeds 50GB of disk usage, vHost's system will suspend automatic backups until the Customer's disk usage falls below 50GB.

Customers may self-restore the most recent backup directly within their Hosting control panel. If the Customer requests vHost to perform the restoration, a fee of 500,000 VND per session (excluding VAT) will apply.

VPS / Server:
For server services such as SSD VPS / Cloud VPS / Reseller VPS, backups are performed on a weekly basis and the most recent 1 (one) backup copy is retained.

When Customers require VPS data restoration, vHost may assist within its capabilities, with a data restoration fee of: 1,000,000 VND per session (excluding VAT).

Email:
Email Hosting:

• vHost will perform a full backup of the entire Email Hosting system on a daily basis and retain the most recent 7 (seven) days of backups.
• vHost will support data restoration upon Customer request, within its capabilities, at a fee of 500,000 VND per session (excluding VAT).

Email Server:

• vHost will perform a full backup of the entire Email Server system on a weekly basis and retain the most recent 4 (four) backup copies.
• vHost will support data restoration upon Customer request, within its capabilities, at a fee of 500,000 VND per session (excluding VAT).

Virtual PBX (VoIP):
Similar to VPS services. Please refer to the Backup and Restoration Policy for VPS/Server services.

IV. CONTENT STORAGE, COPYRIGHT, SYSTEM SECURITY, IP ADDRESS MANAGEMENT, SPAM AND EMAIL ADVERTISING POLICY

1. Stored Content

• The storage, distribution, or publication of information or materials that violate Vietnamese law, international law, or international conventions to which Vietnam is a party is strictly prohibited.
• The use of Services for storing or distributing obscene or defamatory content, or content that damages another person's reputation and honor is strictly prohibited.
• The storage and distribution of malicious code, including shells and attack scripts, for the purpose of attacking other services or disrupting systems is strictly prohibited.

2. Copyright

• Both vHost and Customers are responsible for complying with intellectual property laws (software copyrights and other intellectual property rights, including patents and inventions) with respect to products and content used during the course of Service use at vHost.
• Any discovered violation of intellectual property laws during a Customer's use of Services at vHost may result in the temporary suspension or permanent termination of the account, depending on the severity of the violation (see Section VI: Service Suspension and Termination Policy for Violations).
• For servers using Windows Desktop: Customers are responsible for obtaining their own license and are solely responsible for all licensing issues on their servers.
• For servers using Windows Server: Customers may register for a Microsoft license directly through vHost, or obtain their own license and be solely responsible for all licensing issues on their servers.

3. System Security Regulations

• vHost strictly prohibits Denial of Service (DoS) attacks on websites that cause system overload.
• vHost does not accept the use of programs, scripts, or commands that adversely affect server performance.

4. IP Address Management, Spam, and Email Advertising

• vHost does not accept spam or the distribution of advertising emails during Service use. Customers are responsible for monitoring outbound email activity from their accounts. Any consequences resulting from spam or advertising email distribution that lead to IP addresses being added to a blacklist by email organizations are the sole responsibility of the Customer.
• Detection of spam activity from a Customer's account may result in temporary suspension or permanent termination of the account, depending on the severity of the violation (see Section VI: Service Suspension and Termination Policy for Violations).
• For requests to remove a Customer's IP address from the blacklist, vHost provides free support for the first removal only. For the second occurrence, vHost will charge a fee of: 5,000,000 VND per request (excluding VAT). Should the Customer continue to reoffend and their IP is repeatedly added to international blacklists, neither vHost nor anti-spam service providers will be able to continue providing support.
• vHost reserves the right to decline support requests for changing IP addresses once the IP has been handed over and put into active use by the Customer.

5. Online Chat Scripts and IRC

vHost does not permit Customers to use standalone chat scripts on vHost's shared hosting system. These scripts typically cause server overload and affect other accounts. vHost will provide chat scripts that meet Customer needs without negatively impacting the server.

V. DATA MIGRATION POLICY

1. Migrating Data from Another Provider to vHost

• To qualify for complimentary data migration to vHost, the Customer's current hosting control panel shall support one of the following: cPanel, DirectAdmin, or Plesk.
• All Hosting services are entitled to one (1) complimentary data migration from another provider to vHost. If the Customer's Hosting or VPS service at another provider does not support the above control panels, vHost will charge a data migration fee. The fee will be quoted to the Customer by vHost based on a survey of the actual workload and estimated time required.
• All Reseller Hosting, VPS, Managed VPS, and Dedicated Server services are entitled to one (1) complimentary data migration, applicable for the first 25 (twenty-five) accounts. If the Customer's service at another provider does not support the above control panels, vHost will charge a data migration fee. The fee will be quoted by vHost based on a survey of the actual workload and estimated time required.

2. Data Migration for Customers Currently Using Services at vHost

Service Upgrade:

• For Services currently using a supported control panel upgrading to a new Service that also supports a control panel: vHost provides complimentary data migration.
• For Services not using a control panel: vHost will charge a data migration fee in this case. The fee will be quoted by vHost based on a survey of the actual workload and estimated time required.

Service Downgrade:

• For Services currently using a supported control panel downgrading to a new Service that also supports a control panel: vHost will charge a data migration fee of 1,500,000 VND per session (excluding VAT).
• For Services not using a control panel: vHost reserves the right to decline support in this case. Customers shall complete data migration before the existing Service expires.
• vHost shall not be liable for any data loss on Services that have already expired.

VI. SERVICE SUSPENSION AND TERMINATION POLICY FOR VIOLATIONS

1. Phishing Violations

In cases where vHost's system detects and/or vHost's partners provide information that a Customer is using vHost's Services to engage in phishing or other fraudulent activities:

• vHost will notify the Customer via email or support ticket and/or by phone, requiring the Customer to remove the phishing website from vHost's system within a maximum of 24 hours from the time of notification.
• After 24 hours from the time of notification:
  • If the Customer has fully resolved the issue: The Customer may continue using Services at vHost.
  • If the Customer has not fully resolved the issue: vHost's system will temporarily suspend the Customer's Service and will restore access once the issue has been fully resolved.

2. Spam and Virus Violations

If a Customer sends external emails containing phishing content and/or emails containing viruses or malicious code, and/or uses vHost's email services for distributing large volumes of spam or unauthorized advertising emails in bulk:

• Violations 1 through 5: vHost will immediately suspend the Service upon detection and notify the Customer via email or support ticket, requiring the Customer to resolve the issue on their system within a maximum of 24 hours from the time of notification.
• Violations from the 6th occurrence onward: vHost will notify the Customer via email or support ticket and proceed to permanently terminate the Customer's Service without refund.

3. Cyber Attacks (DDoS, Brute Force Attack, etc.)

When vHost's monitoring system detects high-intensity DDoS attacks originating from a Customer's server to the outside, or from the outside to a Customer's server, affecting other Customers' systems and the network at vHost's datacenter:

For Customers with AntiDDoS service or bundled AntiDDoS support:

• vHost will implement technical network isolation measures on the affected system by disconnecting network access (applied when the attack originates from the Customer's server) or RTBH (for attacks directed at the Customer's server from outside) when the attack volume exceeds the bandwidth of the service package in use.
• The Customer will be notified immediately via email or support ticket and/or by phone.
• Investigation, root cause analysis, attack method identification, and resolution will be completed within a maximum of 24 hours from detection, and the connection will be restored once the monitoring system confirms the attack has ended.

For Customers without AntiDDoS service:

• vHost will immediately disconnect the network to prevent general system impact and will notify the Customer immediately via email or support ticket and/or by phone, requiring resolution within a maximum of 24 hours from the time of notification.
• vHost will only restore the Service once the monitoring system no longer detects any further attacks directed at or originating from the Customer's system.

4. Copyright, Content, and Data Storage Violations

In cases where vHost's system detects and/or vHost's partners provide information that a Customer is using vHost's Services in a manner that infringes copyrights, or that the content and data stored on vHost's system violate Vietnamese law, international law, or international conventions to which Vietnam is a party:

• vHost will notify the Customer via email or support ticket and/or by phone, requiring the Customer to remove the infringing website, or the website containing illegal content and data, from vHost's system within a maximum of 24 hours from the time of notification.
• After 24 hours from the time of notification:
  • If the Customer has fully resolved the issue: The Customer may continue using Services at vHost.
  • If the Customer has not fully resolved the issue: vHost's system will temporarily suspend the Customer's Service and will restore access once the issue has been fully resolved.

VII. SERVICE ADMINISTRATION ACCOUNT LOCK POLICY

• The vHost system will automatically lock the service administration accounts of Customers who no longer use any Services at vHost after 01 (one) month from the expiration date of the last Service in their account, and once all support tickets have been fully resolved. This means the Customer will:
  • Be unable to log in to the customer portal at https://members.vhost.vn;
  • Be unable to reset their account password on the customer portal at https://members.vhost.vn.
• If a Customer needs to reactivate their account to register for Services at vHost, they are advised to send a request to: sales@vHost.vn for assistance with unlocking their service administration account.

VIII. AFFILIATE MARKETING PROGRAM POLICY

vHost offers an affiliate program to all Customers currently using Services at vHost. By participating in vHost's affiliate program, Customers agree to the following terms and conditions, including policies not listed here that may be updated by vHost to align with development goals and to ensure mutual benefit for both vHost and its Customers.

• Customers are not permitted to self-refer by registering an additional sub-account through their own referral link.
• A Customer referred through a referral link shall not be associated with the Affiliate's account, or the business or company of that Affiliate's account.
• vHost will closely monitor and close accounts suspected of violating or committing fraud within vHost's affiliate program.
• All affiliate account withdrawals are available when the account balance exceeds 1,000,000 VND.
• All referral commissions will be automatically processed and reflected in the referrer's account 45 (forty-five) days after the referred Customer's successful registration and activation. This ensures the validity of all transactions associated with the referred account.