Dear all Valued Customer,
Thank you for your trust and using our services in a long time.
The Asia-America Gateway cable linear reportedly broke on July 15, 2014. The accident with the sub-marine cable linear has affected international connections from Vietnam, making it difficult to access to foreign websites and send emails to addresses on foreign servers. This accident does not impact with local traffic in Viet Nam.
This accident will making slow access from Viet Nam to these country: U.S., Japan, Hong Kong, South Korea and Europe.
Currently we have reroute our international traffic to other priority international gateway. Our NOC is working with our partner to determine the root cause and fixing schedule. If have any news we will update to you as soon as possible.
We are very sorry for unexpected problem. In the case you need any more information please keep update with us via following ways:
Our Customer Care Department:
– Email: firstname.lastname@example.org
– Hotline: 1900 6806
Once again, thank you for your trust and choosing our services.